FAQ

Can I reserve my items?

A. Sorry, we do not reserve items unless paid in advance.

Is it possible to gift wrap my items?

We offer free wrapping.

Please let us know in the comments at check out.

  • We do not provide gift card or message card services.
  • If you order multiple items, we will wrap them together unless otherwise specified.Gift wrapping
  • If you purchase multiple items, please let us know if you would like collective or individual packaging.

Can you issue receipts and statements of delivery?

Yes, this is possible. The delivery note is included unless the delivery address is different. Also, if you need a receipt, please tap/click the check box on the purchase screen and enter your email address.

  • If the orderer and the delivery address are different, we will send the receipt to the orderer by mail.If you have a request, please write it in the remarks column at check out.

I have not received an order completion email.

Possible causes:

  • There was an error in the email address you entered.
  • The auto-reply email from Shopify was rejected due to the settings of the recipient's email.
  • It has been sorted into the spam folder. We would appreciate it if you could set your permission to receive emails and try again. If you still have trouble, please email us at salesusa@100per.com.

I want to cancel my order.

Please contact salesusa@100per.com if you would like to cancel before the product is shipped. Please note that we do not accept cancellations after the product has been shipped.

Shipping & Returns

How is Shipping Calculated?

Rates are subject to change during the shipping campaign period. For details, please check the product purchase screen.For a limited time, free shipping for orders totaling $50 or more including tax. However, orders can only be delivered to one address.

Shipping and Delivery Time

Orders are typically processed within 1-2 business days, and delivery time depends on the destination.

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days
  • International Shipping: 7-14 business days

How long will it take for my items to arrive?

The delivery date is stated in the completion email sent after the shipment is completed. Please note that hand-made products such as the Meister Series are hand-made and made-to-order, so may take longer.

We do our best to update the status of each item on the product page (for example, if we are backordered), so feel free to check before ordering. Most items are handcrafted and sudden surges in demand due to large orders or otherwise may create a backlog of our inventory, but we will inform you of any such delay.

I want to return a product.

Unfortunately, we do not accept returns unless due to a stated defect. To showcase our faith in the quality of our products, and to adhere to our standards of customer satisfaction, we ask that our customers contact us immediately should any issue with our products arise.

You must email us within 14 days of receipt of the item with pictures of any damage or issues regarding the product. Once we have reviewed the images and determined that the product is defective or of unsatisfactory quality, we will replace the item and/or work with you to ensure you receive an item that you are completely satisfied with. Refunds are only offered if a replacement is not available.

Please contact salesusa@100per.com first.

Is there order tracking?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's website.

Do you have any shipping restrictions?

We cannot ship to P.O. boxes or APO/FPO addresses. Certain items may be restricted from international shipping due to local laws and regulations.

Product Questions

Do my products require any special care?

If there are any questions on how to treat an item, please check our products online or refer to the item packaging.

Thank you!

Can I customize these items?

Most products are available for customization but require a minimum order. Please reach out to us if you would like!

I'm a retailer interested in carrying your products.

We'd love to have you join our esteemed and growing shop list. Please reach out to us at our email and we'd love to see how we can work together!

I don't see any crystals in my Tempo Drop.

Temperature difference is one of main the factors for crystallization, so if the indoor environment is kept constant, the crystals sometimes will not change as readily. Crystals are easy to see with large changes in temperature, and can be confirmed when the temperature is low. In addition, we inspect each product one by one, and we only deliver products where crystals are confirmed.

  • Crystals may not come out at the time of delivery, especially during summer due to heat. A simple way to check your Tempo Drop is by seeing if the crystals form when the product is cooled in the refrigerator for a few hours.
  • Please be careful not to break when cooling.
  • For more information, please review the instruction manual attached to the product.

Don't see your question here?

Still have questions?
Feel free to reach out at any time to our email or through our Contact page.

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